IPNera Privacy Policy

1. Information We Collect

We collect only the information necessary to provide, manage, and secure our proxy infrastructure. This includes:

• Account Information: Registered email address, account password hash, and two-factor authentication (2FA) status.
• Order & Service Data: Proxy subscription details, package types, allocated IP allocations, and bandwidth quotas.
• Payment & Transaction References: Transaction reference identifiers, payment timestamps, and order payment status (IPNera does not collect or store full credit card numbers or CVV codes).
• Login & Security Logs: Client IP address, device / browser metadata, session timestamps, and login authentication records.
• Proxy Authentication & Connection Logs: Proxy authorization timestamps, source IP addresses used for proxy access, and traffic volume statistics for performance monitoring and abuse prevention.
• Communications: Messages, inquiries, and technical support details submitted via our contact forms or support email.

2. How We Use Information

We process personal information for the following legitimate business and operational purposes:

• Account Management & Authentication: Creating, verifying, and securing your user account and managing active sessions.
• Service Delivery & Routing: Allocating proxy credentials, routing network connections, and fulfilling digital proxy orders.
• Order & Billing Processing: Managing transactions, processing payments with licensed gateways, and maintaining billing history.
• Customer Support: Responding to service inquiries, investigating technical issues, and resolving customer requests.
• Security, Fraud & Abuse Prevention: Detecting unauthorized access, preventing malicious network attacks, and enforcing our Terms of Service and Prohibited Uses policy.
• Legal & Compliance Obligations: Fulfilling statutory requirements, accounting regulations, and responding to lawful regulatory requests.

3. Third-Party Data Sharing

IPNera does not sell personal data. We only share information with trusted third-party service providers under strict confidentiality obligations across the following categories:

• Payment Processors: Licensed third-party gateways to securely process checkout and billing transactions.
• Email & Notification Providers: Cloud communication services to deliver transactional notifications, verification codes, and security alerts.
• Infrastructure & Cloud Hosting Providers: Secure cloud infrastructure and server hosting partners to operate our global platform.
• Telecommunications & Upstream Proxy Suppliers: Network providers strictly as required to provision and route proxy connections.
• Legal & Professional Advisers: Qualified legal, accounting, and regulatory authorities when required by applicable law or enforceable legal process.

4. Payment Security

All payments are handled by certified third-party payment processors. IPNera does not collect, receive, or store full payment card numbers, bank account numbers, or card security codes (CVV).

5. Data Retention

We retain personal information only for as long as necessary to fulfill the operational, security, and statutory requirements outlined below:

• Proxy Authentication & Security Logs: Retained generally for up to 30 days. Logs may be retained longer solely where strictly necessary for fraud investigations, abuse mitigation, security incidents, payment disputes, or legal obligations.
• Account Information: Retained for the active duration of your account and processed in accordance with our account deletion procedure upon request.
• Financial & Transaction Records: Order, transaction, and invoice records are retained for the duration mandated by applicable commercial, tax, accounting, and dispute resolution laws.

6. User Rights & Account Deletion

You have the right to request access to, correction of, or deletion of your personal data, as well as the cancellation of your IPNera account.

To exercise your data rights or request account deletion, please contact IPNera Support via our official support email (support@ipnera.com) or the Contact page. Account deletion requests are typically processed or confirmed within 7 business days.

Please note that certain financial transactions, billing invoices, fraud prevention records, and statutory compliance logs may be retained after account deletion as required by applicable laws.

7. Cross-Border Processing

Because IPNera utilizes international network infrastructure, cloud servers, and communications providers, your information may be processed outside of your country or region of residence. We implement reasonable technical and operational safeguards to protect your data across all operational locations.

8. Cookies & Local Storage

We use local storage (such as localStorage and sessionStorage) and necessary session cookies solely for essential website functionality, including user login authentication, session management, and interface language preferences. We do not use third-party advertising tracking cookies.

9. Security Safeguards

IPNera employs reasonable technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. These include strict access controls, transport layer encryption, and authentication defenses.

10. Policy Updates & Contact

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page with an updated revision date. If you have questions regarding this policy, please contact us at support@ipnera.com.

Effective Date: September 7, 2026 | Last Updated: September 7, 2026