You Ask. We Answer
Frequently Asked Questions
An ISP proxy uses an IP range registered to an internet service provider and is assigned for a fixed rental period. It is designed for workflows that need a stable IP address.
IPv4 has the widest compatibility. IPv6 is more abundant and cost-efficient, but the target website and your software must support it.
For standard orders, the rental period begins when the upstream provider activates the proxy. The exact activation rule is shown before checkout.
Protocol support depends on the selected product. Available protocols are displayed on the product and order pages.
Supported orders can be renewed before expiry. Replacement is available only when the order meets the current service policy.
Yes. API and reseller access can include ordering, retrieving proxy details, renewal, and replacement workflows. Commercial terms depend on volume.
After your purchase is completed, your proxies will appear under “My Proxies” in the dashboard, where you can view the host, port, authentication details, and expiration date.
You can start using them once the order has been successfully completed and delivered. You can check the current status under “My Orders” and “My Proxies”.
First check that the proxy is still active and verify the Host, Port, Username, Password, and protocol settings. If the issue persists, contact IPNera support.
